General rental conditions Codexia Ltd

Rental includes the following:

• Unlimited mileage
• Local taxes
• Insurance
• 24 Hour Road Assistance
• First Additional Driver
• Delivery and recovery of car at Airport

Rental excludes the following: :

• Fines
• Fuel
• Cancellation fee
• Late return
• Loss of car keys or documents
• Delivery or recovery of cars in hotels, apartments or villas

Delivery / Drop off and Mandatory documents:

Flight Information for airport pick-up is essential and if this information is not available at the time of booking, please ensure that you inform us at least 7 days prior to your departure, via email or by phone. Codexia takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of Codexia.

 

Moreover, at the time of collecting the car, customers will be required to produce a valid driver's license from country of origin, a valid passport and a valid credit card in renter's (driver's) name. After signing the rental agreement, an inspection of the rental vehicle shall be carried out between the “Renter” and our representatives. All apparent defects and fuel level shall be listed and signed by both parties.

 

At the end of rental, an inspection shall be done upon drop off of the rented vehicle in the presence of our representatives. The inspection form must be duly signed by both parties to avoid any disputes, which might arise later. It is the responsibility of the renter to sign the inspection form failing which the renter shall bear any further charges at a later stage.

Payment Policy

We accept all major credit cards including American Express, Diners Club, Eurocard/MasterCard, Discover, Visa, JCB and Airplus. The remaining amount shall be paid at the time of collecting the car either by cash or credit card.

Delivery fee and Recovery fee

Cars are delivered and recovered at the airport freely. However, there is an additional charge of EUR 15 which is applicable for delivery or recovery of car outside the Airport.

Late Pick-ups / Early Drop-offs

The rental starts and finishes according to the pick-up and drop-off dates and times as mentioned on your voucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early.

 

If you are unable to pick the car up your rental car at the agreed time and date, it is very important to inform us as soon as possible. Otherwise, there is no guarantee that the car will still be available and you will not be entitled to any refund. In case of late drop-off, a surcharge is applicable and may be higher than normal rates.

 

The contact phone number you specified during booking must be available throughout the rental period and on the day before pick up. We will not accept any service quality claims if it was impossible to contact you on your mobile phone.

 

If at drop off the car is too dirty to check condition before/after rent (including verification of scratches & dents), car wash is covered by customer.

Daily Rate Calculations

Vehicles are rented at a daily rate according to the agreed charge; one day being defined as any period of 24 hrs from the time of commencement of the rental agreement. A grace period of 60 minutes is allowed for the time due back. After this a day charge will be made for each additional day.

Vehicle Group / Model

We cannot guarantee any particular make, model or fuel type of car that has been booked by the renter. Cars on display are the most commonly used and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our discretion.

 

If, at time of pickup, it becomes impossible to provide your booked car as shown on your rental voucher due to breakdown or an accident or any other reason due to unforeseen circumstances, a similar or upgraded car will be provided by us.

Additional Driver Policy

It is allowed to add additional drivers. When collecting the vehicle, all drivers must be present and produce valid documentation. Additional driver is free of charge.

Special Equipment

Available special equipment requested at time of booking or purchased locally: Child seat, Booster seat & GPS navigation system. Prices for extras are shown on the booking page.

Provision of Cars

We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs to you, the renter, may have to pay in such a case. We will not be held responsible for anyone driving under the influence of alcohol / drugs, causing damage while driving off-road or driving without due care and attention. In case of an accident or any unforeseen circumstances, Codexia shall provide you with either a downgrade or an upgrade and necessary adjustments shall be done. The customer will be informed in advance of any changes in his reservation. For instance, due to unavailability, if no car cannot be supplied, we shall refund you your deposit accordingly.

 

However, no adjustment will be the concern of Codexia if the client try to choose another car rental company. Codexia will not be held responsible for any surplus charges by the third party.

Amendments

No charge will be applied for amending your booking 24 hours before the start of your rental unless it is a cancellation. Certain amendments could affect the rental price such as location, car group or time or date of rental, if it does you will be charged at the current published price, which may be different from what you originally paid.

Insurance

All vehicles at Codexia are rented with “Comprehensive Insurance” which include collision damage & theft protection waivers. Collision Damage Waiver will waive your liability to pay for any damages caused to the vehicle during the period of rental. Theft waivers provides coverage for the theft or damage resulting from attempted theft of the vehicle, its parts and accessories up to their full value and any loss that our rental vehicles may occur. Both are subject to certain exclusions. Your liability is waived subject to you paying a charge, referred to as an excess which limits your liability to the cost of the excess only. In the event that the renter has behaved recklessly or negligently or driven under the influence of drugs or alcohol the renter may be liable for the full cost damage. To be noted we will hold the excess amount on your credit card as a deposit. If you return the vehicle undamaged, the deposit will be released immediately. Excess amount is fixed to any cars 625Euro. Insurance waivers or extra insurance: At Codexia you have the option to reduce the deductible to half by paying an additional daily rate to your normal rental charges but which is non-refundable as compared to the excess. This simply means that if any damage occurs to your rented vehicle you won’t be liable to pay the total deductible or excess as you already choose an extra insurance. To be noted that we’ll block half the excess amount on your credit card. However extra insurance excludes the following:

• Loss of car keys.
• Broken windows and side mirrors.
• Damage to the underside, clutch and gear box, the inside of the car and the windshield due to driver`s carelessness.
• Damage caused by a driver being influenced by alcohol or drugs.
• Damage caused by an unauthorized driver.
• Loss for extras like GPS and car seats.
• Any damage not reported to us.
• Negligent driving or without due care and attention, including driving off-road and on un-tarmacked
roads.

In case of an insured event, you must immediately notify the rental agent and receive an infringement notice, except as otherwise agreed with the agent. Failure to fulfil these conditions will cancel the insurance issued for the vehicle and make you fully responsible. Mauritius is a left hand side driving country and the steering wheel of cars usually located on the right side of the car

Cancellation policy, No show & Amendments

If you cancel your booking up to 7 working days prior to your pick up, you will be refunded in full. If you cancel less than 5 working days prior to your pick up no refund will be made. If your prepayment is less than €100, you will not receive any refund.

 

If your booking is made less than 48 hours before pick up, there will be a cancellation fee which in some cases may be as much as the original rental amount deposit.

 

All cancellations should be notified online by email to codexia.mru@gmail.com

 

Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

 

No refund is made for a no show or failure to produce the correct documentation, driver's license, passport/ ID card, credit card etc.

 

There will be no refunds on unused days of rental or for early return.

 

Hirer shall bear all administration or commission fees for all refunds by bank transfers.

Driving age and driver license requirements

Minimum driver age required is 19 yrs.

The maximum driver age is 70 yrs.

The driving license must have been issued by authorized authorities for at least 1 year before the date of the commencement of the rental.

Credit Card pre-Authorization

At time of pickup you will be required to leave a security deposit to cover the value of the insurance excess. Usually it takes the form of an amount being blocked on an international credit card in the name of the primary driver. The blocked amount will be returned in full at the end of hiring period provided that the vehicle is returned in the same condition as rented.

Exchange Rates

Our prices are displayed in different currencies. However all payments will be re-converted into Euros currency. Note that payment done only by credit card in Mauritius will be converted into the local currency i.e into Mauritian rupees. We will not be held responsible for any fluctuation in exchange rates.

Use of the car

We ensure that each vehicle is provided in excellent and good-as-new condition, clean, roadworthy and insured. The car shall be returned in the same condition of neatness. The car cannot be rent to other parties or driven under the influence of drink or drugs, or to use it in a prohibited and negligent way-such as driving off main roads. You must return the car to the location you specified, on the date and time specified in this agreement, and in the same condition that you received it, except for the ordinary wear. Rentals cars are allowed to travel only on paved public roads.

Accidents and Damages and customer liability

After an accident, a breakdown, a fire or other damage of the rental car, the customer has to inform the rental company and the police immediately. If the police refuse to register the accident, the customer has to prove this in written form.

 

In the Mauritian context where accident occurs and does not result in bodily harm and where there is not more than two vehicles involved parties shall mutually proceed to an agreed statements of facts. The customer agrees to cooperate in the investigation of the accident. This includes gathering names, addresses and license plates of all parties involved and to preserve evidence.

 

No insurance (normal or extra insurance) will cover damages or repairs cost in the event where renter has failed to submit the “Agreed Statements of Facts” form. After an accident, the car must not be used without the explicit permission of the rental company. The customer is liable for damages to and loss of the car equipments or breach of the rental contract according to the established liability rules of the corresponding country if not covered by an insurance.

 

Also, the customer is liable for damages if he does not fulfill his obligation to report the damage on time or if the damage is intentional or due to gross negligence (including races) or the customer did not call the police in case of an accident. False statements regarding the circumstances of the accident or damage also cause liability of the customer. The customer has a duty to take all suitable actions to avoid unnecessary additional damage. If the customer makes repairs without prior authorization by the rental company, no refund payments will be done. All these obligations apply to the additional driver, too.

 

The liability of the customer ends with the written confirmation of return by the rental company. Contraventions of road traffic regulations or other laws are to be borne by the customer itself. In case of a damage which is due to inappropriate driving or non-compliance with these terms, the contract may be terminated by us prematurely.

Maintenance / Mechanical problems

The customer shall handle the car with care. This includes checking for proper driving condition, oil level, water level and tyre pressure. The car shall be properly locked when unattended.

 

Mechanical defects or any other wear and tear may occur during your rental. In case a defection has been noticed or you feel any dissatisfaction about any aspect of your rental, the management should be informed immediately to resolve your issue. This will help to eliminate further liabilities and damages to the vehicle. Failing to inform management spontaneously of such issue(s), you will not be eligible for any refunds and/or if the complaints have been lodged after the drop-off of the vehicle rented

Extension of Rental

In the event that the renter requires a car for a longer period than the normal agreed rental period, the renter must obtain a written consent from us via email to: codexia.mru@gmail.com At least 24 hours prior to the termination of the agreed rental period.

Fuel Policy

You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car Rental Company. If the level of fuel is higher, you are not compensated for the difference.

Opening Hours

Mon – Sun 24/7 - Public holidays – 24/7

 

Emergency Contact - +(230)5253-2101