Rentîles Terms & Conditions


The SPEEDYWEB Company operates a search and comparison  rate engine on rental vehicle offers that come solely from vehicle rental companies, updated in real time by the latter.

The Company SPEEDYWEB does not own any rental vehicles or any vehicle rental Agency.

The Company SPEEDYWEB is independent of all vehicle rental companies and acts exclusively as an intermediary.

These general conditions govern only the relationship between the Customer and the Company SPEEDYWEB.

When the Customer uses the Site in any way, he accepts these Terms and Conditions.

Customer hereby declares that he is of legal age (at least 18 years old) and has the legal capacity to enter into this Agreement and use this Site in accordance with the provisions of these Terms and Conditions of Sale, which he fully understands and accepts.

Customer agrees to assume full financial responsibility for any use of this Site to the Intermediary.

Customer further represents that all information provided to access and use this Site is complete and accurate and  agrees to keep it up to date.

Customer agrees not to use this Site for any illegal or prohibited purpose.

In particular, the Customer agrees to use this Site only for personal purposes or  on behalf of persons for whom the Customer is legally authorized to act.

These terms and conditions are not the terms and conditions of the vehicle rental that  will bind the Customer with the vehicle rental company.

The Vehicle Rental Agreement shall be subject entirely to the specific terms and conditions of the  vehicle rental company published by this site through a hyperlink  which the Customer agrees to review and accept prior to any order confirmation on this site.

These terms and conditions may be modified at any time, without prior notice, it being understood that such modifications will be inapplicable to vehicle reservations previously made.

Continued use of the website, after a change in the terms and conditions has occurred, constitutes the Customer's acceptance of such change.

1/ Rental Vehicle Reservation Conditions

We remind you that under Article L362-1 of the Environmental Code: "In order to ensure the protection of natural spaces, the circulation of motor vehicles is prohibited outside the roads classified in the public road domain of the State, departments, and municipalities, rural roads, and private roads open to public motor vehicle traffic."

In order to reserve a rental vehicle on the website, the Customer must have read and accepted without reservation the entirety of these general conditions and those of the chosen vehicle rental company published on this site and accessible through a hyperlink.

1.1 Information provided by the Customer for reservation purposes

To make a reservation for a rental vehicle on the website, the Customer must provide the following personal information:

• their name for identification purposes;

• their email address for sending the reservation confirmation and voucher or any useful correspondence;

• their phone number, useful for urgent contact (for example, in case of an erroneous reservation);

• their credit card information for payment;

Additionally, the Customer must specify:

• the vehicle pickup location (city, airport);

• the flight number;

• the start time and date of the vehicle rental;

• the vehicle drop-off location (city, airport);

• the end time and date of the vehicle rental;

• the selected vehicle category;

• the first and last name of the main driver;

1.2: The Reservation

The Customer has the option to reserve a rental vehicle on the website

By filling out the form fields and completing the reservation process, the Customer authorizes SPEEDYWEB Company to act as an intermediary in the conclusion of the vehicle rental contract between the Customer and the chosen vehicle rental company.

It should be noted that the rental vehicle offers presented on the website come exclusively from vehicle rental companies that have committed to updating them.

In the rare cases of unavailability of the selected vehicle, SPEEDYWEB Company undertakes to contact the Customer to propose an alternative offer under the same substantial conditions applicable. In the few rare cases where there would be no alternative offer, SPEEDYWEB Company commits to refund the Customer as soon as possible.

Once the reservation is confirmed, the deposit payment is taken into account.

Subject to the proper execution of the payment process specified below, SPEEDYWEB Company sends the Customer an email confirming that their reservation has been taken into account and attaches the rental voucher ("voucher") which includes the reservation details, such as:

• the reservation number,

• the name of the rental company and the location of the vehicle rental agency(ies) (airport, train station, city center),

• the type of vehicle (selected category),

• the services included in the price (unlimited mileage, insurance, any chosen options, etc.),

• the amount of the deposit that will be blocked by the rental company when taking possession of the vehicle,

• the amount of the deposit paid at the time of reservation,

• the remaining amount to be paid directly to the vehicle rental company when taking possession of said vehicle.

The Customer undertakes to examine the content of the reservation confirmation and voucher upon receipt in order to immediately report any errors in the reservation.

All car rental documents (rental voucher, reservation confirmation) can be viewed and downloaded on the website, in the customer area from the homepage of the website

SPEEDYWEB Company recommends that the Customer keep a printed or electronic version of these documents.

SPEEDYWEB Company reserves the right to cancel the reservation if there is good reason to believe it is fraudulent.

In this case, SPEEDYWEB Company will attempt to contact the Customer using the email address provided during the reservation process.

If SPEEDYWEB Company is unable to contact the Customer, it will cancel the reservation without any liability.

In the event of any payment default not resulting from SPEEDYWEB Company's actions that would prevent the collection of the amount due from the Customer, SPEEDYWEB Company may cancel the reservation with the service provider. This action may be taken without notice and without any compensation.

The Customer will be duly informed if their reservation is canceled for the reasons mentioned above.

2/ Price and Payment

It is worth noting that SPEEDYWEB Company regularly updates its prices and may change them without notice to reflect the rates agreed upon with partner rental companies.

The applicable price for the services is the one communicated by SPEEDYWEB Company at the time of booking and is mentioned in the reservation confirmation.

As soon as the deposit payment has been made, the vehicle rental price is firm and guaranteed and cannot be changed.

Similarly, after paying the deposit, the Customer may not request a price adjustment for their rental in the event of promotional offers proposed by SPEEDYWEB Company.

The rental price on which the deposit is based includes, among other things, a package for a defined number of days (24-hour periods) with unlimited mileage, vehicle delivery outside of office hours as well as on weekends and holidays, mandatory insurance provided by the rental companies, additional insurance provided by the rental companies with deductibles, VAT, registration fee contributions unless otherwise stated, airport taxes, local taxes, any fees for young drivers or additional drivers to be paid on-site, selected additional accessories (baby seat, roof rack, etc.), one-way fees, unless expressly stated on the voucher.

The price does not include fuel, optional insurance, fees for leaving the territory if authorized, fees in some countries for pick-up, security deposit, overtime resulting in a penalty set by the rental company, the deductible amount charged by the rental company in case of an accident or damage to the vehicle with or without a known third party, including when subscribing to the Refundable Deductible option, fines, and other penalties.

It should be noted that the commission of SPEEDYWEB Company, as an intermediary, is the exclusive responsibility of the vehicle rental company.

Once the reservation is confirmed, the Customer proceeds to pay a deposit calculated based on the vehicle rental price specified during the reservation summary using a secure online payment system.

Transaction fees are the exclusive responsibility of SPEEDYWEB Company.

The amount of the deposit paid by the Customer, specified and mentioned on the voucher, will be deducted from the amount due directly to the rental company at the time of vehicle delivery, which is also specified on the voucher.

The deposit payment can be made using the main debit and credit cards indicated on the Website, specifically MasterCard and Visa.

Payment methods other than those mentioned on the Website are not accepted, and SPEEDYWEB Company declines any responsibility in the event of the use, without its express agreement, of these payment methods.

3/ Vehicle Handover by the Rental Company

3.1 Mandatory Presentation of Documents by the Customer

The vehicle reserved on the website will be handed over to the Customer by the chosen rental company only upon presentation of the following documents:

• SPEEDYWEB issued rental voucher,

• The original valid driver's license of the main driver and additional drivers (photocopies are not accepted). A minimum period of holding the driver's license is sometimes required by the rental company. The Customer should refer to the General Terms and Conditions of Sale of the selected rental company. Furthermore, for some countries, an international driver's license is required in addition to the national license,

• A valid identification document (ID card or passport) of the main driver and additional drivers,

• An international credit card in the same name and surname as the main driver with a sufficient limit to cover the deductible in case of damage/theft unless expressly stipulated otherwise by the rental company.

If these documents are not presented to the rental company when picking up the vehicle, the rental company reserves the right not to proceed with the rental.

In this case, and unless otherwise required by law, the user, having been fully informed by SPEEDYWEB Company of the conditions applicable to the rental with the service provider, SPEEDYWEB Company disclaims any responsibility and will not grant any compensation.

3.2 Payment of the Balance of the Vehicle Rental Price

Before handing over the vehicle, the Customer must pay the rental company the remaining rental price directly, deducting the deposit paid during the reservation, as specified on the voucher.

To do so, the customer may use all payment methods authorized by the rental company and specified in its general or specific conditions, which the customer acknowledges having perfect knowledge and acceptance of.

3.3: The Deposit

The deposit is blocked by the rental company upon pick-up of the vehicle on the international credit card of the driver.

Only credit cards are accepted, unless expressly stated otherwise in the rental company's general and specific conditions.

The deposit is fully released upon return of the vehicle if it is in the same condition as when it was picked up.

It is the sole responsibility of the Customer to ensure that they have a sufficient credit limit on their credit card to cover the deposit.

In no case can SPEEDYWEB Company be held responsible for any failure on the part of the customer in the above-mentioned points, which could result in the cancellation of the reservation at the rental company's counter.

3.4 Conclusion of the Contract with the Rental Company

The rental voucher issued by SPEEDYWEB Company should not be confused with the rental contract that the Customer concludes with the rental company when picking up the vehicle at the rental agency or with the invoice.

It is subject to the legislation of the country where the vehicle is picked up and is valid for the duration of the rental.

It includes the rental company's terms and conditions as well as additional charges for the customer (options, airport tax, etc.).

It is specified that drivers aged between 18 and 25 are sometimes subject to "young driver" surcharges payable to the rental company or included in a package.

It is advisable to keep a copy of this contract, which is personal and non-transferable.

Additional drivers must be mentioned on this contract by the rental company and be present when picking up the rental vehicle. They must also have their driver's license and the same documents as those required for the main driver.

The Customer and authorized drivers are responsible for the rental conditions towards the rental company and become fully responsible for the vehicle as soon as it is picked up.

If the Customer does not comply with these rental conditions, the rental company reserves the right to immediately and automatically terminate the rental and refuse to make the vehicle available without being obliged to reimburse the rental and/or pay any compensation to the Customer or SPEEDYWEB Company.

It is imperative that the Customer arrives at the date and time indicated on the rental voucher.

In general, a delay of 30 minutes is tolerated provided that it occurs during the official opening hours of the agency.

After this period, the vehicle may be offered to another customer.

It is reminded that the conditions applicable to delays during the vehicle pick-up are left to the sole discretion of the rental company and may vary depending on the rental company's contract.

If the Customer returns their vehicle after the scheduled time on the rental voucher, they may be subject to fees specified in the rental company's contract.

3.5 Rental contract insurances (contract with the rental company)

Some insurances are included and settled when booking on the website, specifically:

• Collision Damage insurance which covers the vehicle in case of damage, whether the Customer is responsible or not for the damage. This insurance is included in the rental price with or without deductible, depending on the rental company. The deductible applies as soon as a claim is reported, whether the Customer is at fault or not. The deductible amount is specified on your voucher. Please note that this insurance does not cover any possible damages such as glass breakage, headlights, top and sides of the car, undercarriage, wheels and tires, accessories, and interior and exterior equipment of the vehicle.

• Vehicle theft insurance with deductible. The applicable deductible amount is specified on the voucher. This insurance does not cover the theft of items inside the vehicle.

• Liability insurance only covering the driver if they injure a person or damage property. It is almost always included in rental rates. Its limit is specified in the rental contract and is set according to the law in force in the country where the rental takes place.

Additional insurances may be offered by the rental company when signing the contract, such as 24/7 assistance, Passenger insurance, and deductible buyback.

Please note that if the Customer has subscribed to the "SpeedyWeb Refundable Deductible Option" when booking on the speedy-web site, there is no need for the Customer to subscribe to the deductible buyback offered by the rental company.

4/ Cancellation

It is reminded that, in accordance with Article L221-28 of the Consumer Code, bookings made on are not subject to the application of the withdrawal right provided for in Articles L221-18 and following of the Consumer Code applicable to distance selling.

The Customer may cancel the vehicle rental booked on the website 7 days (168 hours) before the pick-up of said vehicle at the rental company without reason, justification, or fees.

To be validated, any cancellation request must be made in writing and sent by email to the following address: within the specified deadlines mentioned above.

In this case, the deposit paid by the customer at the time of booking confirmation on will be refunded in full except in special circumstances (See Article 4.1)

This refund will be made using the payment method used by the Customer at the time of booking, in the name of the person who made the deposit payment.

In case of cancellation of the reservation within 7 days before the vehicle pick-up or in case of no-show or late arrival at the rental company concerning the date and time indicated on the voucher, the Customer may, under no circumstances, request a refund of the deposit paid during their booking on the website from SPEEDYWEB Company or the chosen rental company.

Similarly, no refund of the deposit can be requested by the Customer in case of non-compliance with the rental conditions: problems encountered with the credit card, lack of bank guarantees, failure to present the required documents at the rental counters, etc.

In case of vehicle pick-up at the airport, it is reminded that no compensation will be granted if you could not pick up the vehicle due to an error on your part regarding the information provided, such as the flight number, flight time, airport name, or in case of flight cancellation by the airline or airport authorities. In the latter case, it is recommended that you seek redress from the airline.

Finally, SPEEDYWEB Company shall not be held personally liable or through its local suppliers for non-performance or delay in performing its obligations under or in connection with the reservation, voucher, rental, or terms and conditions, if and to the extent that the service is delayed, hindered, or prevented due to force majeure, as defined by French jurisdictions.

4.1 Special circumstances

In case of special circumstances (natural disasters, health issues, strikes, earthquakes, storms, war, etc.), no refund will be made. A credit for the amount of the deposit will be issued by the concerned rental agency.

5/ Modification and/or extension of the rental

Any request for modification must be made by the Customer by email to SPEEDYWEB Company at least 24 hours before the vehicle pick-up, with the understanding that the rental company reserves the right to refuse the modification.

If the rental company accepts the modification, a new rental voucher must be downloaded and printed from the customer area. Only this new rental voucher must be presented to the rental company to take possession of the vehicle.

If the rental company refuses the modification, the initial booking conditions remain valid, as well as the voucher.

In case of a modification request after the vehicle pick-up, the customer must request the modification and/or extension from the rental company, under the conditions specified by the rental company in its general and specific conditions.

6/ Complaints

For any questions or complaints related to the booking made by the Customer before the vehicle pick-up, the Customer can contact SPEEDYWEB Company at the following address:

They must attach to their email an explanation of their complaint, a copy of the voucher, and the extract of the bank statement showing the deposit charge.

In case of a complaint concerning the rental company, the Customer must formally lodge their complaint with the said rental company according to its general and specific conditions.

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has set up a consumer mediation system. The mediation entity selected is: SAS CNPM - MEDIATION - CONSUMPTION. In case of a dispute, the consumer may file their complaint on the website: or by postal mail by writing to CNPM - MEDIATION - CONSUMPTION, 27, avenue de la Libération – 42400 SAINT-CHAMOND - FRANCE

7/ Liability

SPEEDYWEB Company commits to the regular intermediation of the contract with the rental car company chosen by the Customer.

SPEEDYWEB Company is subject to a simple obligation of means regarding the expected services.

The choice of the rental car company and the provision of the service itself (i.e., the provision of the rental car) are expressly not part of the obligations or services of SPEEDYWEB Company.

SPEEDYWEB Company bears no responsibility in the conclusion of the contract between the customer and the rental company, as only the rental company's general conditions apply, which the Customer acknowledges having read and accepted through the hyperlink.

SPEEDYWEB Company receives information from its partners regarding rental vehicles and rental contracts.

SPEEDYWEB Company cannot guarantee the truthfulness or timeliness of the information provided and shall not be held responsible for any damages related to omissions, inaccuracies, and errors originating from the rental car company.

Furthermore, SPEEDYWEB Company cannot be held responsible for the availability of the rental car at the time of booking.

SPEEDYWEB Company is not a contracting party to the agreement concluded between the Customer and the rental car company, does not provide rental cars, and does not participate in the delivery of the vehicle.

As long as they do not concern intermediation, decisions regarding Customers' warranty requests must be made by the rental car company and must therefore be submitted by the Customer to the latter.

SPEEDYWEB Company offers on a case-by-case basis and exceptionally that claims addressed to it be forwarded to the rental car company.

If the Customer contacts SPEEDYWEB Company to report problems (e.g., in case of an accident or when picking up the rental car), SPEEDYWEB Company will note the information provided and forward it to the car rental company, which may then, if necessary, provide answers or information.

SPEEDYWEB Company's liability to the Customer can only be incurred for material and direct damages resulting from SPEEDYWEB Company's fault, including any damages combined.

SPEEDYWEB Company will not be liable to indemnify the Customer for:

• Indirect damages (including loss of profit or financial and/or commercial losses) resulting from the partial or total non-performance of the rental contract, the use of the vehicle, or any other failure not attributable to SPEEDYWEB Company and, in particular, to the rental car company.

• Material and/or immaterial, direct and/or indirect damages of any nature whatsoever, resulting from the use of the website. The information provided on the website is without any guarantee and is provided "as is," and in particular, without limitation, without any guarantee of usefulness, accessibility, or uninterrupted service.

The Customer acknowledges that the information made available on the website or its variations is used by them at their own risk and peril.

SPEEDYWEB Company is also in no case responsible, without limitation:

• for non-compliant use of the website in accordance with these terms,

• for the content of partner offers and, in general, for any information and/or data disseminated on this website and on related websites,

• for the interpretation or use of information available on the website and related websites,

• and in general for the transmission of any data and/or information on the Internet,

• for technical difficulties in using and accessing the website, regardless of the origin,

• for the actions of partner rental companies, the quality or reality of the services provided, and the solvency of said rental companies, whatever they may be,

• for any case of force majeure, third party actions, unforeseen events, or total or partial service interruption.

In the event that a court were to judge that the liability limiting clauses were void or inapplicable, SPEEDYWEB Company's liability for damages caused following the purchase of products or services on its website would be limited to the commissions received by it for the services provided.

8/ Protection of your privacy

Concerned with respecting your privacy and protecting the information that the Customer provides, SPEEDYWEB Company complies with the applicable legislation regarding the protection of privacy.

SPEEDYWEB Company is registered with the CNIL under number 1846550

Among the information that SPEEDYWEB Company may request, some are mandatory (indicated by an asterisk on the website) as they are essential for processing the reservation, while others are optional and collected to better satisfy the Customer by responding more personally to their expectations.

This information may be transmitted to partner vehicle rental companies as part of the reservation process.

In accordance with Article 34 of the law 78.17 of January 6, 1978, known as the Data Processing and Freedom Law, the Customer has the right to access, modify, rectify, and delete their personal data.

The Customer can exercise this right by sending a letter to:


30, rue Pierre Brasseur

77100 Meaux, France

9/ Cookie policy

In accordance with Directive 2009/136/EC, SPEEDYWEB Company declares that this website accepts the use of cookies.

Indeed, in order to facilitate the Customer's navigation on the website, cookies may be installed on their computer.

These cookies do not contain any personal information, however, they record information related to the Customer's computer navigation on the website.

The cookies used allow, in particular, to authenticate access to the "my account" section and to manage the selections of offers and email alerts.

These cookies are only introduced into the Customer's computer for the duration of their visit to the website and will be deleted when they leave it.

The Customer can object to the recording of "cookies" by configuring their internet browser accordingly.

10/ Intellectual and industrial property

All the content of the website (including, in particular, trademarks, texts, graphics, logos, button icons, images, audio files, and software) belongs to SPEEDYWEB Company and is protected by national and international regulations relating to industrial and intellectual property rights.

Any use of the website's content is strictly prohibited, including any reproduction, modification, distribution, transmission, subsequent publication, display, and/or representation, whether total or partial.

In particular, any use of the images appearing on the website is strictly prohibited without having first obtained its express authorization.

11/ Links to other websites

The website may contain hypertext links to other sites that are not managed by SPEEDYWEB Company, which has no control over them.

Therefore, SPEEDYWEB Company cannot be held responsible for the unavailability of such sites or their content.

12/ Entirety - Indivisibility - Modifications of General Terms and Conditions

These General Terms and Conditions represent the entirety of the agreements reached by the parties concerning the subject matter of these terms.

In the event that one or more provisions of these General Terms and Conditions are deemed null or become null or are deemed inapplicable for any reason whatsoever under applicable laws, such provision(s) shall be considered as having been removed from these General Terms and Conditions, and the validity and/or applicability of the other provisions of the General Terms and Conditions shall not be affected or concerned by this removal.

SPEEDYWEB Company reserves the right to modify or update these General Terms and Conditions without notice.

The version of the General Terms and Conditions in force will appear on the website from the date the modifications take effect.

13/ Applicable law and jurisdiction

These general terms and conditions are subject to French law.

Any dispute relating to their interpretation and/or execution will fall under the exclusive jurisdiction of French courts.

14/ Website identification

Website publisher: SpeedyWeb, a limited liability company with a capital of 4,500 eurosSIRET: 752 064 915 000 16 - Intra-community VAT: FR74752064915

30 rue Pierre Brasseur

77100 Meaux, France

Email address:

• Website Design / Implementation: SpeedyWeb

• Hosting: 1&1 Internet SARL with a capital of 100,000 euros RCS Sarreguemines B 431 303 775 – APE code 6201Z
Headquarters: 7, place de la Gare - BP 70109 - 57201 Sarreguemines Cedex - France

Publication Director: Alexandre Vion